Why doesn't the discount code I got from coupon sites work?
This code was offered for a one month period only back in November 2020. We did not ask for it to be placed on the coupon sites but it ended up there.
Despite asking for this to be removed on numerous occasions it is still present.
How do I know which are which dough balls?
Blue tag – Sourdough
White tag – Original dough
Red-tag, White bag – Gluten-free
What's your delivery charge?
Pricing varies depending on the value of your order, but standard delivery is free for orders over £35 and just £2 for preferred day delivery. Please visit our delivery page for full info
Do you supply commercial/wholesale like restaurants etc.?
Yes we do, please visit our wholesale page for details.
Who delivers the order to me?
We use DPD or Royal Mail. We always use Tracked services on perishables and pizza steels. On the day before your delivery, you will receive an email with the tracking information and also details of how to update delivery notes. If your delivery is being made by DPD then on the day of delivery you will receive another email, or a text message if you left your mobile number in the order, informing you of the one hour delivery slot.
Because you have ordered food items, if you are not in to receive your order the couriers are instructed to leave in a safe place for you.
For proofing pots only orders, we will despatch these as soon as possible. Despite selecting a delivery date, your order may arrive before or after this date.
What type of dough balls do you offer?
We offer our original pizza dough balls, natural sourdough and gluten free. All taste great but have slightly different tastes.
Is the dough fresh or frozen?
Our dough is freshly frozen as soon as we have balled it once the proofing process is completed.
The has two benefits.
1. The dough does not overproof on its journey to you.
2. It is easier to transport to you.
This ensures you taste great tasting pizza that has a great base and ariy crust, just like we want you to enjoy.
How do I freeze my dough?
Your dough and tomato can be kept frozen. Freeze the balls in the bags they are delivered in. to ensure the dough is in its best condition to cook just follow the steps below:
- Remove the dough the day before you plan to bake and place it in the fridge. You may find it easier to remove it from the bag while it’s frozen, placing it in a bowl and cover with clingfilm.
- The next day, remove the dough from the fridge, place it somewhere warm, around 19 – 21ºc is ideal but not in direct sunlight. Keep it covered to stop it drying out.
- It will grow in size through the day as it relaxes and warms up. This can take around 4 – 5 hours depending upon the temperature of your room.
- Watch the How to video on stretching your dough when you’re ready to bake.
Will this really taste good in a home oven?
100%. It cooks perfectly and will taste as good as a pizza you’d expect in a good restaurant. How can we be so confident? Because we also supply some really good restaurants!
What about an Ooni or Roccbox pizza oven?
Absolutely. Our dough has been developed for both a conventional home oven and outdoor pizza ovens like Ooni and Roccbox. Trust us, we’ve taste tested these a lot of time!!
Can I really make the pizza in 15 minutes?
Yep. The actual cooking time is around 5 – 6 minutes. With the pressing and topping it will take around 15 minutes altogether.
Do you do bulk orders of pizza kits?
Yes. We have offered a number of companies kits for their staff and have had great feedback from them. If you wish to place a bulk order please contact us. Ideally, we would need a 14 days lead time and we will also payment in advance.
Can I use a pizza stone or pizza steel?
Yes, For a stone we recommend heating it in the oven for an hour before you’re baking and steel takes just 30 minutes to heat up. Both will give you an incredible crust.
What day will my order arrive?
For food deliveries, you can select your preferred delivery date at checkout or leave this empty. We will endeavour to deliver as per your selection and inline with our delivery policy but on occasions, your order may arrive a day later due to factors outside our control. If you are planning an event, we advise that to book your delivery to arrive a number of days before the event. For non-food items, please refer to the delivery page for full terms.
I am ordering for an event. When should I order?
Most orders do arrive on the selected delivery date however, on occasions, orders can arrive a day later than expected. If you are planning for an event we advise you to book your delivery for at least one day prior to the event. This also gives you plenty of time to allow your dough to proof and get to room temperature before the cooking.
If you require a guaranteed delivery date, please contact us with details of you requirements and we can quote for this.