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Delivery

We’re changing the way we deliver.

We’re changing the way we offer deliver giving you, our customer, more choice on how you want your delivery to take place. Now we offer instant purchase which allows you to buy from the product page and conveniently pay using Apple Pay or Google Pay. Instead of receiving your order on a day you select your order will be dispatched for delivery on our next available delivery day (Tuesday, Thursday or Friday). If you have paid additional for Saturday delivery your order will be delivered on the next available Saturday.  

Saturday delivery

Saturday delivery is now available. If you wish to receive your order on Saturday, select the preferred date during the checkout process or if you wish to receive it for this Saturday just place your order by midnight on Thursday and choose instant pay. Saturday delivery is available for an additional £5.99.

Delivery costs 

  • Delivery is free on orders over £17, which includes all dough balls and Margherita Meal Kits. 
  • Orders under £17 will be charged £5.99 for delivery. 
  • Delivery days are Tuesday to Friday. We cannot deliver outside these days.
  • We have no minimum order level so if you only wish to purchase our range of toppings you can.
  • You accept these delivery terms by completing your purchase of your order. 

Selecting your preferred delivery day

We will endeavour to deliver on your selected day. 99% of our orders are received by our customers on their preferred date. However, this is not guaranteed. In some cases it may be the day before, or the day after your chosen delivery date. In some cases, for reasons beyond our control and due to issues suffered by our couriers orders may take up to 48 hours to be delivered. If you are ordering for a party, event or any other big occasion then we recommend selecting a delivery date several days before the event as our dough, sauce and Fior di Latte mozzarella can be frozen and all other items can be kept refrigerated.

When we dispatch your order you will receive notification from DPD and always use DPD Next Day Delivery service. On occasion DPD may suffer a delay, if they do please contact them for an update as we will be unable to offer anything more than they say.

Our kits are packaged in such a way as to ensure they stay at a safe temperature for a minimum of 48 hours from the time of dispatch. In the rare event that your delivery is delayed please to not be concerned about the safety of the contents. Occasionally the dough may have expanded and spilled out of its container, it will still be safe to consume. 

Guaranteed delivery – If it is essential that your order is required for a specific date, please contact us with details and we can provide costs for a guaranteed “before 12pm” delivery service. 

  • Delivery dates are available up to 30 days in advance.
  • During checkout you can select your preferred delivery date
  • Delivery days are Tuesday to Friday. We cannot delivery outside these days.
  • Friday is always our busiest delivery day and occasionally we hit capacity. Please book early if you would like to order for Friday. 
  • Orders must be made by midnight two nights before you preferred delivery day. i.e. If you would like your order delivered on Friday, place your order by Midnight on the Wednesday before. 

Delivery partners

  • We use DPD to deliver our pizza meals kit. 
  • In certain parts of Scotland we use Royal Mail Tracked 24. 

Delivery exclusions

If you cannot proceed with your order during the checkout process it is possible that your postcode is preventing you completing your order. 

As our kit contains perishable items we are only able to ship to mainland UK, Wales and parts of Scotland due to shipping limitations and to ensure minimum transit times for the kit.

Here are some of the locations we currently are unable to ship to: Channel Islands. Isle of Wight. Isle of Man. Northern Ireland. Scottish Islands and certain postcodes beginning with IV.

We appreciate that we state we deliver nationally and we would love to deliver to every nook and cranny of our fair isles. Delivery restrictions are placed upon us by our couriers as they cannot guarantee to deliver food packages in 24 hours. 

Tracking

You will receive an email on the evening  before you delivery with your tracking number so you can track your order. On the day of your delivery, if your delivery is with DPD, you will receive a text message with a delivery time slot. In order to receive this you need to supply your mobile phone number during the checkout process. Please do check your tracking before contacting us. However, if you do not receive this message, please do give us a shout.

Terms and Conditions associated with orders and delivery

Upon placing your order you will be agreeing to our terms and conditions. The sale of our pizza kit can only be cancelled up to the point that we hand over your kit to our couriers. After this point orders cannot be cancelled, or returned for a refund.

Food temperature throughout delivery

We have extensively tested our packaging to ensure your order maintains a constant, low, temperature throughout its delivery. 

Recycled packaging

We have also chosen packaging that can be recycled in your home recycling collection, although many items can be reused and are ideal for pack ups etc.

What happens if you are unable to take delivery?

Our couriers will deliver your order whether you are available to receive it, or not. You will receive an email in advance of your delivery offering you the opportunity to update your delivery location such as a safe place, or leave a message for the courier.

It is your responsibility to ensure you are either available to receive your order or have updated the courier, via their website, of your preferred safe place to leave your delivery. If you have no safe place please ensure you are able to receive your order on the day you have selected before ordering it. Or ensure you have left suitable alternative arrangements, such as leaving with a neighbour. Orders that are not delivered due to you being unavailable will not be entitled to a refund.