Delivery

DELIVERY INFORMATION

We make sure your perishable order arrives quickly and safely. Please review our delivery options and important information below.

DELIVERY OPTIONS & COSTS

Perishable (Chilled) Items

Minimum order value for orders containing perishable items is £20.00.

  • Standard Delivery: £6.49 (Free on orders over £40 before discounts)
  • Nominated Day Delivery: £1.99 surcharge on standard delivery. Select your preferred delivery date via a link we send you after checkout.
  • Weekday Pre-12: £5.00 surcharge on standard delivery. Delivered Tuesday–Friday before midday.

Non-Perishable (Ambient) Items Only

No minimum order value.

  • Standard Delivery: £5.50 (Free on orders over £40 before discounts). Sent via Royal Mail Tracked 48 and processed within 1–3 working days.

Click and Collect

You can collect from our York factory Monday to Friday (excluding Bank Holidays). Please select your collection date at checkout. The latest collection time is 3:30 PM.

OUR DELIVERY SCHEDULE

We partner with DPD and Royal Mail on a "Next Day" overnight service to ensure your dough balls arrive fresh. Delivery days are Tuesday to Saturday.

Monday – Thursday Orders:
For orders placed before midday Monday to Thursday, we will endeavour (but cannot guarantee) to deliver the next working day where possible.

Thursday Afternoon – Friday Orders:
For orders placed between midday Thursday and midday Friday, we will endeavour to deliver on Saturday.

Note: The day your order is dispatched, its status will change from "unfulfilled" to "fulfilled". You will receive a dispatch note with tracking information, followed by updates directly from the carrier.

IMPORTANT THINGS TO KNOW

  • Tracking & Notifications: Please download the DPD and Royal Mail apps and ensure you provide a correct email address and mobile number at checkout. You will receive a one-hour delivery slot on the day of delivery.
  • Safe Place & Neighbours: If you are not going to be in, we strongly recommend selecting a suitable safe place or leaving instructions to deliver to a neighbour. If leaving with a neighbour, please instruct them to refrigerate or freeze the perishable items upon receipt. We also recommend using "What 3 Words" to help couriers pinpoint your exact location.
  • In-Flight Delivery Changes (WARNING): Due to the highly perishable nature of our dough balls, customers who use DPD's "in-flight" options to delay their delivery date do so at their own risk. DPD does not store parcels overnight in a chilled environment. We cannot provide refunds or replacements for perishable items spoiled due to customer-delayed deliveries or unsuitable safe place locations (e.g., in direct sunlight).
  • Address Accuracy: You are responsible for providing the correct delivery address. We can amend addresses up to the day before dispatch. We cannot be held liable for non-delivery due to incorrect address details, and refunds/replacements will not be issued in these circumstances.
  • Bank Holidays: We do not dispatch or deliver on Bank Holidays, weekends sandwiched between Bank Holidays, or the day immediately following a Bank Holiday.
  • Rare Delays: Occasionally, an order may need to be held due to extreme weather (e.g., temperatures above 37°C) or courier network issues. Please check the traffic light alert at the top of our website for current service status (Green means deliveries are on schedule). If ordering for an event, we recommend opting for delivery at least the Thursday prior to your event.
  • Delivery Exclusions: Due to transit time limits for perishable goods, we only ship to mainland UK, Wales, and parts of Scotland. We cannot ship to the Channel Islands, Isle of Wight, Isle of Man, Scottish Islands, and certain IV postcodes. (We do deliver to Northern Ireland and the Scottish Highlands at our standard UK rates).