14-Day Taste Guarantee
We want you to enjoy every Great Balls of Flour product you buy from us. If you are not happy with the taste of an eligible product, tell us within 14 calendar days of purchase.
No return needed for chilled food
Please do not send chilled or perishable food back to us. Instead, contact us with your order number and let us know which product was not right for you.
You choose the resolution
For the affected product or products only, you can choose either store credit or a refund to your original payment method. Delivery charges are not included in this goodwill guarantee.
How to make a claim
- Contact us within 14 calendar days of purchase.
- Include your order number and the product or products concerned.
- Tell us whether you would prefer store credit or a refund.
This is a goodwill guarantee and does not affect your statutory rights.